by Luke Schneider | Sep 14, 2015 | Blog, Collaboration
It’s time to prep and launch new servers, but for every inch of headway you’re hit with a random helpdesk ticket. Tickets like password resets and printer issues are small on their own, but when you account for volume and frequency, they can start to seriously eat...
by Luke Schneider | Aug 31, 2015 | Blog, Mobility
When someone opens a ticket with your company’s IT helpdesk, how often do you click and immediately think “this issue, again?” Compare notes with any other helpdesk provider and you’ll probably see some similarities! There are a handful of basic issues that end-users...
by Luke Schneider | Aug 24, 2015 | Blog, Collaboration
If you read our 3 keys to an all-star help desk, you’ll know that we put a lot of attention on the little things—tweaking issues that slow down everything else—but we don’t hear much about those tickets that send a chill down your spine, the moment you lay eyes on...
by Luke Schneider | Aug 17, 2015 | Blog, Innovation
Your IT department may have the skills, but can you back it up with efficiency? At the end of the day, response time can seem just as important as sheer expertise when it comes to a reliable helpdesk. Newmind Group’s IT helpdesk tackles hundreds of support tickets...
