by Heath Miller | May 18, 2015 | Blog, Collaboration
There’s no such thing as a “good” IT call—every call starts with a problem somewhere down the line, but that doesn’t mean your helpdesk experience needs to be an unpleasant one. One of Newmind Group’s core values is “communicate comfortably, responsibly, and with...
by Brian Miller | Apr 27, 2015 | Innovation
When preparing a new IT project, it’s easy to get caught up in the development and testing processes. For a good part of my career, I was a software developer, and later a project manager, and at the time, that’s how I saw the world—a software developer always jumps...