3 keys to an all-star helpdesk

3 keys to an all-star helpdesk

Your IT department may have the skills, but can you back it up with efficiency? At the end of the day, response time can seem just as important as sheer expertise when it comes to a reliable helpdesk. Newmind Group’s IT helpdesk tackles hundreds of support tickets...
Tips to build an engaging workplace

Tips to build an engaging workplace

Our Chief Happiness Officer, Dan Jefferies, spoke at TEDx Kalamazoo this year on his experience in the science of happiness. For every 10 workers only one of them is truly happy and engaged in their work! According to a Gallop study, that translates into $3,400 lost...