What We Do
We’ve become the IT dept for smaller businesses, filled in gaps for IT depts at larger organizations, and helped businesses and schools across North America discover and implement new technologies.
We love our clients and our priority is to build long-term partnerships with all of them.
Fully Managed IT Support
We call it fully managed because that’s exactly what it is—all of your IT burdens and tech strategy are managed by Newmind's team of engineers and technicians, who work with you to reach your company's long-term technology goals.
Local & Remote Tech Support
Your team's issues are all resolved by our in-house team, via remote support tools, or an onsite visit.
Support Designed for You
Your support is designed around your needs and your environment, whether it be on Mac, PC, or beyond.
Using custom management tools, we find potential issues and resolve them before they happen.
Budgeting for IT Needs & Growth
With your guidance, our team will identify what your company needs today, and what you need to reach your goals.
Your engineer acts as a part of your team, and will be your personal partner for projects and high-level support.
Forge a path towards innovative and effective projects to benefit your team and your customers.
Your Newmind Group Partnership
See what your partnership will look like, from first meeting to steady state.
- 1. Onboarding
- 2. Strategic Alignment
- 3. Project Execution
- 4. Regular Touchpoints
- 5. Iteration & Innovation
Your partnership begins by getting a handle on your environment. Together, we identify pain points and inventory your technology, and set up tools for easier management and security. Over your first month with us, all of your team's day-to-day support burden is shifted to our helpdesk team.
You and your company leaders are joined by your Newmind engineer, so you can share your long term goals, and together we identify new ones based on your environmental analysis. A path forward will become clear, and you'll shape a project timeline for your engineer, who will help you reach those goals.
You experience a simpler environment and a fresh workflow, as your pain points are alleviated by your engineer's projects. All the while, your team is staying focused and productive with their support from our helpdesk technicians.
Your engineer syncs up with you regularly, to evaluate progress on projects, and review helpdesk performance. You also have a window into other helpdesk metrics and insights which may inform your overall strategy.
You round out each year by meeting with Newmind Group leadership to review project completion, and your satisfaction as a partner. Then, you get a comprehensive look at how your overall strategy has matured, and discover new goals to continue your progress towards the best environment for your team.
A Partner Who Fits Your Needs
Whether you’ve got no IT department, or your IT team just needs to fill in gaps and discover new opportunities, we can help you start moving forward.
Watch the video that matches your role within your organization, and see how we would help.
“Our biggest need was to have a group like Newmind, who can come in and help with higher-level tasks[…] Providing an entire company with a breadth of resources, rather than relying on a single person to do it all.”
“Managed support lets me focus on the critical aspects of my role—we’re more successful for it, and I find work more satisfying.”
“With Newmind, both of my engineers I’ve worked with will explain what they’re doing and why, without treating me like I’m dumb. It means a lot.”
Let’s chat about simplifying your technology.
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