by Carman Goodrich | Nov 7, 2016 | Blog, Collaboration, Innovation
We recently published a post recommending 4 integration tools that make it easy for small & mid-sized businesses to innovate office productivity, and this series will help you apply those tools to your own workplace. In this post, we’re looking at how you can use...
by Luke Schneider | Sep 14, 2015 | Blog, Collaboration
It’s time to prep and launch new servers, but for every inch of headway you’re hit with a random helpdesk ticket. Tickets like password resets and printer issues are small on their own, but when you account for volume and frequency, they can start to seriously eat...
by Luke Schneider | Aug 24, 2015 | Blog, Collaboration
If you read our 3 keys to an all-star help desk, you’ll know that we put a lot of attention on the little things—tweaking issues that slow down everything else—but we don’t hear much about those tickets that send a chill down your spine, the moment you lay eyes on...
